Mr van der Veen, does the online shop compete with the branches?
The online shop is an important factor in securing the future of our company. Our customers are becoming increasingly digital and we have to keep up. On the one hand, technologically, and on the other, so that we can continue to offer a high-quality service.
So the online shop is a supplement to the stationary range?
Is simplicity even possible?
How do customers respond to this?
So standard from the shop and everything else as usual?
To what extent does the online shop relieve the branches?
HANSA‑FLEX's Click & Collect service relieves the branches in a similar way by allowing employees to concentrate more on their core tasks. The efficient processing of standard orders via the online shop gives employees the opportunity to use their time and expertise more for individual technical discussions and thus further increase the quality of service.
For customers, Click & Collect means faster availability of their orders and the opportunity to receive personalised advice and specialist expertise at the branch, while at the same time simplifying the ordering process for standard products via the online shop.